Return Policy
At uavauto.com, we are committed to delivering high-quality drone products and accessories to our customers worldwide. We understand that sometimes issues may arise, and we offer a clear return policy to address these concerns.
1. Conditions for Returns
- Product Defects: If the drone or accessories you received are defective, damaged, or not functioning as advertised, you are eligible for a return or exchange.
- Unused and Unopened: Products must be returned in their original, unused, and unopened condition. Due to the technical nature of drone products, any sign of use may affect your eligibility for a return.
- Return Timeframe: Customers must request a return within 30 days of receiving their order. Returns outside this window will not be accepted unless agreed otherwise.
2. Return Process
- Contact Us: Please email our customer service at kuiwong@dada.it.com to initiate a return, including your order number, a detailed description of the issue, and photos or videos if the product is defective or damaged.
- Approval and Instructions: Once your return request is approved, we will provide you with detailed return instructions, including the return address and any applicable shipping labels.
- Shipping Costs:
- For defective or damaged products, we will cover the return shipping costs.
- For returns due to other reasons (e.g., change of mind), the customer is responsible for return shipping fees.
3. Refunds and Exchanges
- Refunds: After receiving and inspecting the returned product, we will process a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.
- Exchanges: If you prefer a replacement product, we will ship the new product once the returned item has been received and inspected.
4. Non-Returnable Items
The following items are not eligible for returns:
- Custom or specially configured drones and accessories.
- Any item that has been used or altered, unless it is defective.
- Software or firmware-related products, as these are typically provided via digital download and are non-returnable.
5. International Returns
- Return Shipping: For international returns, customers must cover the return shipping costs unless the product is defective.
- Duties and Taxes: Any customs duties, taxes, or fees related to the return shipment will be the responsibility of the customer.
- Product Repairs: For international customers, we may offer local repair options or provide technical support before initiating a return process to avoid complex and expensive shipping logistics.
6. Contact Us
If you have any questions about our return policy, feel free to contact our customer support team at kuiwong@dada.it.com. We are here to assist you and ensure a smooth return process.